Though still in the thick of the transition from FTS-2001 to Networx, GSA wants to know what Networx replacement should look like. News outlets such as SELF Magazine wrote about the chat and the information we shared, increasing our Center’s visibility beyond the chat’s one hour timeframe.The General Services Administration is getting an early start on the follow-on to the huge Networx telecommunications contract. For example, in February we hosted a Twitter chat on the use of mind and body approaches such as tai chi, yoga, and meditation. These events have been helpful in sharing and promoting our information and resources. “These chats provide us with the opportunity to answer questions from the public on a specific topic about complementary health approaches, such as mind and body practices or natural products. In order to actively reach out to the public, NCCIH holds monthly Twitter chats through 2014, our chats reached an average of 1.4 million people each month with a monthly average of 27 million impressions, Kloth said. The NCCIH team makes it a priority to respond to social media inquiries in a timely manner said Yasmine Kloth, Digital and Social Media Strategist for NCCIH. The National Center for Complementary and Integrative Health (NCCIH) conducts and supports research and provides information about complementary health products and practices. Their main social media platforms are Facebook ( USA.gov and ) and Twitter ( and The National Center for Complementary and Integrative Health For 2015, they have currently answered 357 questions. In 2014, Milcetich and her team answered 1,297 questions via social media for USA.gov and its Spanish-language sister site, USAGov en Español ( formerly known as ).
“Some of our most frequently asked questions come from people trying to find out what benefits they might qualify for, how to find student loan information and how to get visas to come to the United States for school or work.” “Our whole mission is to help people connect to government information, benefits and services anywhere, anytime and however they choose to get that information,” said Jessica Milcetich, Social Media Strategist for USA.gov. USA.gov’s social media accounts provide an additional channel for the public to find information. The team also offers a call center, 1-844-USA-GOV1, where people can find answers to their government questions. The USA.gov platform is a single portal to find government information and services.
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